Warranty Info
MELASTA warrants that its product, if properly used and installed, will be free from defects in original materials, including original parts, workmanship and manufacturing for a period of 1 Year (12) months from the date of original purchase. If this MELASTA product fails during the warranty for reasons covered by this Limited Warranty, MELASTA at its discretion, will:
● Repair the unit.
● Provide a replacement.
● Refund the then-current value of the product as determined by MELASTA.
This Limited Warranty is for purchasers bought products from MELASTA directly only. And the following are excluded from MELASTA warranty cover:
● Products purchased as 2nd hand or used
● Products purchased from unauthorized retailer and distributor
● Damage resulted from misuse and abusive action
● Damage resulted from chemical, fire, radioactive substance, poison, liquid
● Damage resulted from natural disaster
● Damage caused to any 3rd party / person / device and beyond
To make a claim, write to MELASTA at the address below or send an email to support@melasta.com. Please include the following information:
1.Purchase date and location.
2.Your name, address, and phone #.
3.Purchase order#, model # and/or part #.
4.A brief description explaining the problem include a product picture.
MELASTA CORPORATION LIMITED
Attn: Customer Service Dept
G/F, Complex Bldg., Hesheng Industrial Park
Hebei Village, Dalang South Rd. Longhua
Shenzhen,518109,CHINA
Tel:86-755-83693563 Fax:86-755-28120114
Upon review, MELASTA will determine warranty status. If repair or a replacement unit is necessary, MELASTA will issue a Return Merchandise Authorization Number, (RMA#), and forward this to you along with a Warranty Claim Form. Please complete form in its entirety including your RMA# at the top of the form. Return the form, the unit and a copy of the original sales receipt, shipping prepaid by you to the address above. The repaired or replaced product is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period.
MELASTA DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL, DIRECT OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY. SOME CUSTOMERS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THIS LIMITED WARRANTY EXTENDS TO YOU AND CANNOT BE RANSFERRED OR ASSIGNED. THIS LIMITED WARRANTY, AND ANY IMPLIIED WARRANTIES THAT MAY EXIST UNDER STATE LAW, APPLY ONLY TO THE ORIGINAL PURCHASER OF THE PRODUCT AND LAST ONLY FOR AS LONG AS SUCH PURCHASER CONTINUES TO OWN THE PRODUCT.